Deplana IPTV Refund Policy

Effective Date: April 13, 2026

At Deplana IPTV, we are committed to providing our customers with a high-quality IPTV service. We understand that sometimes things don’t go as planned, and you may need to request a refund. This Refund Policy outlines the conditions under which Deplana IPTV will issue refunds, the refund process, and any non-refundable items.

7-Day Money-Back Guarantee

Deplana IPTV offers a 7-day money-back guarantee on all new subscriptions. This guarantee allows you to try our service risk-free. If you are not completely satisfied with Deplana IPTV within the first 7 days of your subscription, you are eligible for a full refund, subject to the conditions outlined below.

Refund Conditions

To be eligible for a refund under the 7-day money-back guarantee, the following conditions must be met:

• Refund Request Timing: You must submit your refund request within 7 calendar days from the date of your initial subscription purchase. Requests submitted after this period will not be considered.
• Limited Usage: Excessive usage of the Deplana IPTV service during the 7-day trial period may void your eligibility for a refund. “Excessive usage” is defined as streaming more than 20 hours of content or exceeding 50GB of data transfer. This is to prevent abuse of the trial period.
• Technical Issues: If you are experiencing technical issues with Deplana IPTV, you must contact our support team at SUPPORT@DEPLANAIPTV.STORE to attempt to resolve the issues before requesting a refund. We will make every reasonable effort to troubleshoot and fix any problems you may encounter. A refund will only be considered if our support team is unable to resolve the technical issues within a reasonable timeframe (typically 24-48 hours).
• Internet Connectivity: Deplana IPTV is not responsible for issues related to your internet connection or network configuration. A refund will not be issued if the service is not working due to problems with your internet service provider, router, or other network-related issues. It is your responsibility to ensure you have a stable and sufficient internet connection to stream IPTV content. We recommend a minimum download speed of 10 Mbps.
• Device Compatibility: It is your responsibility to ensure that your device is compatible with Deplana IPTV. We provide a list of compatible devices on our website (https://deplanaiptv.store/). A refund will not be issued if the service is not working due to incompatibility with your device.
• Violation of Terms of Service: If you have violated our Terms of Service, you will not be eligible for a refund. This includes, but is not limited to, sharing your account credentials, using the service for illegal purposes, or engaging in any activity that disrupts the service for other users.
• One Refund Per Customer: The 7-day money-back guarantee is limited to one refund per customer. If you have previously received a refund for Deplana IPTV, you will not be eligible for another refund.

Refund Process

To request a refund, please follow these steps:

1. Contact Support: Email our support team at SUPPORT@DEPLANAIPTV.STORE with your refund request. Please include your account details (username or email address) and a detailed explanation of why you are requesting a refund.
2. Troubleshooting (if applicable): Our support team may ask you to provide additional information or try troubleshooting steps to resolve any technical issues. Please cooperate fully with our support team to ensure a smooth resolution.
3. Review Process: Once we receive your refund request and all necessary information, our team will review your request. This process typically takes 3-5 business days.
4. Refund Approval/Denial: You will be notified via email of the outcome of your refund request. If your refund is approved, we will process the refund within 7-10 business days. If your refund is denied, we will provide you with a clear explanation of the reason for the denial.

Non-Refundable Items

The following items are non-refundable:

• Subscriptions exceeding 7 days: Refunds will not be issued for subscriptions that have been active for more than 7 days.
• Partial Month Refunds: We do not offer partial month refunds. If you cancel your subscription mid-month, you will continue to have access to Deplana IPTV until the end of your billing cycle.
• Setup Fees (if applicable): Any setup fees or installation charges are non-refundable.
• Add-on Services: If you have purchased any add-on services, such as premium channels or extra connections, these are non-refundable.
• Renewals: Automatic renewals are non-refundable if you fail to cancel the subscription before the renewal date. It is your responsibility to manage your subscription and cancel it if you no longer wish to use Deplana IPTV.
• Promotional Offers: Refunds may not be available for subscriptions purchased under specific promotional offers. Please refer to the terms and conditions of the promotional offer for details.

Refund Timeline

The following is a general timeline for the refund process:

• Refund Request Submission: Within 7 days of initial subscription purchase.
• Review Process: 3-5 business days.
• Refund Processing: 7-10 business days after approval.
• Refund Receipt: The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Deplana IPTV reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website (https://deplanaiptv.store/) and will be effective immediately upon posting. It is your responsibility to review this Refund Policy periodically for any updates.

If you have any questions about this Refund Policy, please contact us at SUPPORT@DEPLANAIPTV.STORE.